JW Marriott Sukhumvit Hotel: The little problems add up.

There is a lot to like about the JW Marriott Sukhumvit Hotel. Being on the edge of Sukhumvit that is not quite the severely-jammed bit was one. The very friendly staff that made me felt right at home was another. That said, it’s problems unfortunately out-weights the hard work of its staff.

1) It’s location is not the best. Being right between Phloen Chit and Nana BTS stations means it’s near neither. Although the walk to either station is not long, there is no covered walkway so when it rains you’re exposed, and when it rains here, it pours.

2) There is still some traffic to sit through if you’re returning to the hotel. Not as bad as if you’re staying at Asok / terminal 21, but BTS access is much better over there.

3) Water temperature was very unstable. Hot – warm – freezing – hot again. You must constantly fight with the taps to maintain some usable water temp.

JW Marriott Sukhumvit Bathroom

Bathroom was clean, but the little problems add up.

4) The pillows are flat and tired and the mattress a tad too soft. Not the best combination for a good nights’ sleep.

5) To make things worse, the air con was on or off and the thermostat doesn’t work. Fan control works, but temps control did not. Even with it set at 23 degrees C the room was freezing. Pushing it way higher did not make any difference.

Some of these are problems that a luxury hotel shouldn’t have. They either need to renovate (the fittings felt a bit worn out and the overall design felt old) or at least fix those systems.

Also, the Marriott Sukhumvit Hotel is busy – there seemed to be functions during my stay, or that the restaurants are popular with the locals. The lobby was constantly buzzling. If you want some quiet there you’re out of luck. However, the room was reasonably quiet – as the main façade of the hotel faces Soi 2 it’s unlikely that your room will face Sukhumvit Road directly.

There were other positives. The towels were nice and thick. The cleaning staff were meticulous in their work and the Aromatherapy Associates products was a nice touch. The lifts were quick. These are, however, expected for a hotel of this calibre.

JW Marriott Sukhumvit Aromatherapy Associates

Aromatherapy Associates products. A nice touch!

Complaining aside, the staff here at Marriott Sukhumvit were so friendly and welcoming. The only reason that would make me consider staying at this JW Marriott again was the people. They never fail to greet you when you come in or go out. They never fail to smile at you when you run into them in the lobby. On top of that, checking in and out was very efficient.

I’d still be considering other options when I next visit Bangkok though.

Visit Details:
March 2017, stayed 3 nights for work
HKD 1,150 per night
4 Sukhumvit Road, Soi 2, Bangkok
+66 2 656 7700


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