To begin with, I could not possibly complain about the location of this ibis hotel, which was excellent. Right next to Euston Station and short walking distance from Euston Square station as well as 5 pounds taxi from St. Pancras it was very convenient. A Sainsburys and Cafe Nero are also nearby. Booking process was also easy via its online portal, like all ibis hotels.
These may justify the ~92 pounds per night price. Yet inevitably there were problems…
The check-in process was long, to say the least. We arrived second in line with two receptionists at the counter. Strangely after one of the two was done he decided to first deal with the other customers who arrived later than we did to deposit their luggages. Then another. Then another. And we stood there for a good 10 minutes until a manager finally came along to check us in.
Then it was sloppy cleaning at the room, as a water bottle from the previous customer stayed underneath the bed during our stay (yes, I have the habit of checking under the bed for cleanliness when checking into a hotel room, which often lead to such discoveries).
Facilities in the room was also minimal. The only rubbish bin was annoyingly in the bathroom, not very convenient. Customers are encouraged to re-use the two towels provided to GO GREEN, but plastic cups were provided. Limited channels on TV. The Bencoolen ibis in Singapore was much better than this!
Also, no free wifi is provided — and the so-called paid wifi which the manager did not fail to encourage us to use was provided by an outside service provider charging 19.99 for a month pass, which the manager claimed to be good value. Nah.
The noise was also a problem. its proximity to the Euston train station means you can hear announcements from the station at night, noise of coaches and rubbish collectors in the morning unless you sleep with windows closed.
Had it not been the modest price and convenient location, the overall rating would even be lower.